How should you communicate with a patron who has sustained a head injury while in water?

When communicating with a patron who has sustained a head injury while in water, it is essential to keep communication calm and clear. This approach helps to reduce the potential for panic and confusion, which can exacerbate the situation. Clear communication ensures that the injured patron understands what is happening and what is being asked of them. It is important to provide concise instructions or reassurance, as their cognitive function may be compromised due to the injury.

Speaking loudly may instill fear or anxiety, while using hand signals can lead to misinterpretation or further confusion. Asking them to remain silent could hinder their ability to express discomfort or alert you to any worsening symptoms, which is critical in managing their care effectively. Keeping the direction calm and clear aids in maintaining a composed environment, which is vital in managing any emergency situation.