What is the recommended approach if a patron has a head injury but is conscious?

The recommended approach for a conscious patron with a head injury is to keep them still and calm. This is crucial because movement can exacerbate any potential injury or allow for the worsening of their condition. Head injuries, especially those that could result in a concussion or other serious complications, can have unpredictable consequences, including delayed symptoms.

By keeping the individual still, you minimize the risk of further injury, such as falls or additional trauma. Keeping them calm also helps manage anxiety or panic, which can complicate their situation. It creates a safer environment and allows for a better assessment of their condition while waiting for emergency services or professional medical help.

Other options, such as assisting them to walk to safety or encouraging movement, could increase the risk of exacerbating their injury. Checking for other injuries is important, but in the case of a head injury, ensuring the person's immediate well-being requires prioritizing their stillness and calmness first.